Call Centre Case Study

Mindfield hires 140 call centre staff for a leading Canadian retailer



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Case Study Overview

The Client is one of Canada’s top retailers and they were looking for help to rapidly staff up their multiple call centre locations.

The customer wanted to hire 140 contact centre representatives under six different job titles. They needed a hiring partner who could fully manage the recruitment process on their behalf and make their seasonal hiring less demanding on their managers.

  • 103% success in 2021 seasonal hiring 

  • Reduced time-to-hire across multiple store locations

  • Minimal seasonal hiring push on Store Managers